Managed Service Providers
Managed Service Providers are in high demand due to the many important and disruptive services they offer. The “as a service” and cloud migration trend is causing companies to face a multitude of complex decisions on how to mix and manage their legacy systems with today’s technology. In addition, competitive pressure from others transitioning into MSPs will require new offerings to protect their market share. Many MSPs have avoided selling telephone service and equipment due to the different challenges this segment presents. However, this tremendous recurring revenue opportunity will protect them against revenue loss and commoditization of many of their core services.
A cloud-based PBX (VoIP) and IP phones can become the anchor service offering for all MSPs. RingByName has made it easy for the MSP to offer the needed telecom services and solve these challenges using its flexible reseller program and Enterprise Hero Platform (EHP).
Gartner Analytics estimates over $150 billion of on-premise PBX migrating to the Cloud by the year 2022. MSPs are faced with choosing a provider partner that will give them the best approach to successfully capitalize on this incredible opportunity. The RingByName platform was designed to get the MSP to market fast with a competitive service and a high earning capability. The platform is highly scalable, provides all the unified communications features and friendly support to MSPs.
Learn How MSPs Make Money & Happy Customers With RingByName
Ultimately, RingByName helps you navigate the challenges you are facing and provides the ability to generate training and installation fees along with the industry’s highest evergreen recurring revenue payouts.
Work with the hardware you want. Our network supports any SIP compliant User Agent. We give you the tools to design the system that’s right for your customers using any combination of Hard Phone, Softphone, WebApp, phone app, and mobile phones. The user control panel determines where to ring your users, how to establish queues and provides the reporting that’s needed to drive the best possible outcomes.
In addition to our evergreen recurring commissions, selling our service enables you to create additional revenue through architecture development, installation, training and integration.
Need more information or to schedule a demo? Fill out the form below and we will email you more information on how MSPs make money and happy customers with RingByName.
Business Challenges Faced by MSPs that Manage Voice Services
RingByName has identified at least 6 challenges faced by MSPs in managing client voice communications today. They are as follows:
- Integrating cloud-based PBX and telecom services into your existing business model
- Difficulty leveraging and supporting a mix of customer deployment types
- Difficulty in managing the telephone services you sell due to sub-par service from provider
- High cost of operations and support in order to provide high level customer satisfaction
- Keeping customers safe from call fraud which can be costly and interruptive to service
- Integrating cloud-based PBX and telecom services into your existing business model
Integrating cloud-based PBX and telecom services into your existing business model
RingByName has 15 years of experience creating turn-key solutions for reselling telephony services. We created the first VoIP reseller program back in 2004. Since then, we’ve learned how to enable the reseller to start creating revenue fast, without large investment or guaranteed annual commitment. In addition, we created all the tools you need so your sales team can be trained and selling while RingByName handles the heavy lifting.
Difficulty leveraging and supporting a mix of customer deployment
RingByName EHP lets you manage all of your client’s services from a single pane of glass. Regardless of how the client’s business is organized, RingByName can provide the same ease of deployment and management. Whether it’s a large enterprise business with multiple locations or a small business with 20 phones, the MSP will have the same ease of management, deployment and support.
Difficulty in managing the telephone services you sell due to sub-par service from provider
Managing voice service for multiple customers used to involve different vendors, credentials, and equipment configurations which are resource intensive. In addition, as the size of customers grow and number of customers increase, it becomes more difficult to maintain and scale the solution. Troubleshooting issues are slow and complex, causing unnecessary delays and frustration for users.
RingByName EHP allows you to access, diagnose, and configure any customer from a single centralized interface. What’s more, any configurable setting for any customer can be accessed within a matter of seconds. Adding new users is easy, with remote configuration you can send the customer a preconfigured IP Phone without even opening the box. We provide all the tools you need to solve most problems from your site, not the customers site.
Since RingByName is the one stop shop for MSP client voice service, there are no more multiple vendors to deal with and multiple logins for each client. Most often with traditional vendors, waiting on the phone or waiting for trouble tickets to be answered takes up the bulk of time wasted. RingByName allows MSPs to shift support staff away to other IT priorities as support efficiency for telecom and maintenance improve by a few hundred percent. Our study shows that IT tech support staffing count for RingByName EHP is 2 for every 3600 users compared to a high of 9 for Cisco Call Manager, on average.
High cost of operations and support in order to provide high level customer satisfaction
The RingByName platform and EHP is designed to scale. As MSPs voice customer base grows, EHP can too. An instance of EHP allows an MSP to handle 10s of 1000s of accounts and 100s of 1000s of users. Many other providers would need to transition a client to an alternative system causing potential disruptions and even contract re-negotiation, and for those that utilizes on-premise solutions, additional hardware (CAPEX), and Operating cost (OPEX), and maintenance agreement.
Keeping customers safe from call fraud which can be costly and interruptive to service
Cloud business telephone service which is based on voice over IP (VoIP) is at risk from hackers seeking to make high-cost fraudulent calls by hacking into client’s system. Most service providers do not have fraud detection and mitigation capabilities leaving clients exposed to these risks. If it does, it may shut down the entire client system when fraud happens, as the client may reach its account credit limits. This is the wrong way to handle fraud as it is inconvenient to the end user. RingByName protects customers and resellers using a surgical method in its real time fraud detection and mitigation engine. This provides a proactive machine learning capability so RingByName customers need not be shut down to stop the fraud. The actual hacked device is quickly taken off line, limiting financial losses and eliminating operational disruptions for the entire company. MSPs that use RingByName will benefit from the fraud mitigation engine by quickly identifying these issues and protecting their customer proactively.
Cloud UCaaS Opportunities
According to Gartner, telephony usage is not increasing in on-premise UCaaS and legacy phone systems. However, cloud UCaaS is growing at an increasing rate through 2022. RingByName Cloud UCaaS and RingByName EHP helps MSPs capture more of those opportunities.
The RingByName flexible MSP Partner Business Model
We have 3 MSP business models, all of which include evergreen recurring revenue opportunities:
- RingByName bills MSP and MSP bill customers and offers tier 1 service, support and installation
- RingByName bills user for service, MSP gets MRR, bills for training, installation & support
- RingByName bills customers for service and support, and MSP gets MRR
RingByName Supports our MSP Partners in the following ways
RingByName helps MSPs transition their clients seamlessly, in the many aspects of migration to cloud, and assists MSP to provide their clients with the best experience.
Pre-Sales Engineering Support
- Provide MSP with toolkit to train sales and support staff
- Quoting Tool with client site survey, configuration guide and deployment guide
- Assist with implementation planning
- Research and handle any technical questions and concerns
- Ensure service orders accuracy
- Configuration Script to remotely deploy devices
- Your own onboarding and installation team
- Your own number porting team
- Assist with design and best practices for training and installation
Ongoing Customer Support with Priority 24x7x365 Access
- 99.99% service availability and uptime commitment
- Your own troubleshooting and technical support team
- Deliver a world-class user experience
- Ongoing training for tech support, billing, and/or customer service
Online & Automated Facilities
- Enterprise Hero Platform (EHP) for easy access to client cloud instances for configuration and diagnosis
- Use EHP to move/add/change (MAC) services
- New account and services ordering gateway
- Device auto provisioning service allows for remote config and out of box deployment
- Marketing materials
- Portal to receive feature requests
- Portal to receive feedback