ADVANCED CALL ROUTING
RingByName Has Powerful Tools to Deliver Your Calls Where They Need To Be
One of the most powerful and often most expensive features of contact center solutions are Location-based Routing and Automatic Lead Distribution. Simply stated, this is the routing of calls to a destination based on the manual input of a ZIP code to the nearest location or to a specific department, or the distribution of inbound calls among a sales team or distributed locations.
Many products require you to use complex and expensive hardware or software licenses. Other providers require you to create 5-digit extensions for each ZIP code destination. This powerful feature is available in RingByName without all of the complicated configuration and expensive installation.
For businesses with multiple locations, such as franchises, this system can distribute calls received from a central location uniformly or based on preset allocations.
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RingByName’s powerful advanced routing engine is ideal for businesses that wish to route calls from customers to specific locations or groups or that need to transfer calls to locations that serve that zip code.
These businesses include:
- Multi-location offices
- Dispatch centers
- Advertising and marketing agencies
- Referral services
Once the routing destinations and zip code are set, the system will distribute and automatically log calls in RingByName’s powerful reporting and analytics engine. For more information about how advanced routing can help your business, contact us at 855-345-7464 or email firstname.lastname@example.org.