CCaaS Solution

CCaaS Solution

The RingByName Hybrid UCaaS and CCaaS

As a business owner or CIO, you know the importance of customer experience (CX) for your organization’s continued growth and success. Customer experience is on the minds of every type of organization, especially those that operate contact centers. As the front door to the customer, nowhere else is CX success or failure more visible than in the contact center. Yet responsibility for serving and interacting with customers is moving beyond the traditional contact center and its agents, to other parts of the organization. Successful companies know that ensuring a positive CX is now the responsibility of the entire company – sales, marketing, engineering, finance, and so on. However, you know this is easier said than done, especially for large, geographically distributed enterprises with many knowledge workers. These enterprises are particularly hampered by the siloed structure with which they purchase and operate major communication tools internally, preventing information from flowing freely and optimally between major internal communication platforms.

Can your enterprise meet the vision of CX you want, while ensuring agility, compliance, openness, and control?

At RingByName, we fused UCaaS and CCaaS into one system. There is no need for a client to be called back or put on hold while the contact center person tries to get additional help for the customer by voice, SMS, chat, and video. Information about a contact is also shared. This translates to less wait and frustration on the customer side.

All of Your Services in One Place

Makes Your Contact Center More Productive

There is no need to manage separate systems for your administration, sales and contact center users. RingByName allows easy configuration of inbound and outbound contact center agents.

Simple Pricing

Best alternative to cut back on your telephone bills payment.

Contact Management

Create, view call history, edit and take notes for all contacts.

Advanced CRM Options

Track sales stages, deal values, and run reports to analyze and allow you to close a deal faster and more efficiently.

High Definition Voice

RingByName provides clearer, more natural sounding audio.

Versatility

Blended calling plan capable of both inbound and outbound call operations.

Visibility

All calls are automatically logged and recorded and allowing for a birds eye view of your business communications.

FREE DEMO

Why You Save Money with R!

Ways Your Contact Center Will Save Money

Complete Control

Complete account control with integrated reporting within an efficient telephony platform requiring no licensing.

Simplified Cost Center Billing

Simplified invoicing with cost center billing with integrated tools to manage usage and cost.

Efficient Centralized Ordering

Centralized ordering and provisioning for all telephony services and locations. Setup and modify calling plans worldwide or only to the specific areas needed.

Eliminate Costly "Truck Rolls"

Remote troubleshooting and support eliminate costly "truck rolls".

Advanced Support Included

Unlimited, no-cost telephone support available for all R! accounts.

  • Complete Control

    Complete account control with integrated reporting within an efficient telephony platform requiring no licensing.

  • Simplified Cost Center Billing

    Simplified invoicing with cost center billing with integrated tools to manage usage and cost.

  • Efficient Centralized Ordering

    Centralized ordering and provisioning for all telephony services and locations. Setup and modify calling plans worldwide or only to the specific areas needed.

  • Eliminate Costly "Truck Rolls"

    Remote troubleshooting and support eliminate costly "truck rolls".

  • Advanced Support Included

    Unlimited, no-cost telephone support available for all R! accounts.

FILL THIS OUT AND WE’LL GET BACK TO YOU SOON

For Superuser Management Option contact our sales team at 855-345-RING.