As a business owner or CIO, you know the importance of customer experience (CX) for your organization’s continued growth and success. Customer experience is on the minds of every type of organization, especially those that operate contact centers. As the front door to the customer, nowhere else is CX success or failure more visible than in the contact center. Yet responsibility for serving and interacting with customers is moving beyond the traditional contact center and its agents, to other parts of the organization. Successful companies know that ensuring a positive CX is now the responsibility of the entire company – sales, marketing, engineering, finance, and so on. However, you know this is easier said than done, especially for large, geographically distributed enterprises with many knowledge workers. These enterprises are particularly hampered by the siloed structure with which they purchase and operate major communication tools internally, preventing information from flowing freely and optimally between major internal communication platforms.
Can your enterprise meet the vision of CX you want, while ensuring agility, compliance, openness, and control?
At RingByName, we fused UCaaS and CCaaS into one system. There is no need for a client to be called back or put on hold while the contact center person tries to get additional help for the customer by voice, SMS, chat, and video. Information about a contact is also shared. This translates to less wait and frustration on the customer side.
All of Your Services in One Place
Makes Your Contact Center More Productive
There is no need to manage separate systems for your administration, sales and contact center users. RingByName allows easy configuration of inbound and outbound contact center agents.
Introducing RingByName QSpace™
RingByName QSpace™ is an enhanced contact center solution that allows contact center managers to see and control calls in real-time using drag and drop technology. It is designed to ensure excellent customer experience which is crucial in every type of business.
Contact center monitoring is becoming increasingly important. RingByName QSpace is a user-friendly interface for supervisors to monitor calls and when necessary, drag and drop calls to any agent available. RingByName QSpace™ complements RingByName’s already robust cloud contact center service.
Why You Save Money with R!
Ways Your Contact Center Will Save Money
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For Superuser Management Option contact our sales team at 855-345-RING.