The advantages of unified communications (U.C.) far outnumber the disadvantages. For this post we want to focus on the positive aspects of this emerging communications package and explain the benefits of unified communications to convince business owners to adopt this tech as soon as possible.
So, why implement unified communications across your business? We can hear everyone groaning, if it ain’t broke don’t fix it, right? The problem is that it is broke, and we have had nothing to compare it to, so we thought our VoIP business phones were great. Not so fast. Read on.
7 – Better Client Interactions
Your line of communication with clients is just so absolutely vital. Although managers and C-level execs know this and understand it, living it can be something else entirely. Not returning calls, consistently failing conference calls, and missed deadlines all stem from problematic systems or even just the vast number of communication platforms needed to run a business.
Much like the name suggests, unified communications integrate all tools of communication and management to allow for a streamlined and organized customer service experience that creates better client interactions. It’s the little things that matter, and that includes good customer follow up.1
6 – So Many Features to Choose From
There are so many unified communication service features to choose from and that’s the point. The ability to mix and match phone features puts you in the driver’s seat, creating a level of streamlined functionality that is fit for your business.
5 – Fosters Team Collaboration
The advantages of U.C. will be noticed by clients and team members simultaneously. Once a unified communications system is put into place, the positive effects are apparent right away – improved communication and operational procedures.
As time progresses, team members will benefit from the ability to communicate quickly and effectively across multiple channels to multiple members. U.C. is inherently about improving communication though effective and proven changes in our office tech. One side effect is that our teams are able to communicate effectively with one another.
4 – Access Anytime from Anywhere
You can work on any device at any location. Global is local and your daily responsibilities can be handled in real time from the device in your pocket. Multiple teams, multiple locations, or one building – the world is literally at your fingertips.
Remote employees as well as sales staff, busy entrepreneurs, and management – everyone benefits. The old guard protecting office working environments is on the way out. Remote and overtime hours are the new normal. Over 50% of the U.S. population is already working remotely in some way. Implementing unified communication systems now is a step in the right direction for a work force that is expecting more flexibility.2
3 – Increased Productivity
If all your communications, daily planning, and your entire agenda, as well as the agendas of your business and team members, were located in one central location that could be accessed from anywhere, how productive do you think you could be? One of the keys to freedom and productivity is a well-regimented schedule. It allows for more work time as well as an increased feeling of freedom.3
Increased productivity is one of the top 3 reasons to switch to unified communications.
2 – Your Business is Backed Up
This is not necessarily a benefit of unified communications, but rather an additional benefit received from the VoIP services that are integral parts of U.C. applications. Cloud-based phone services contain backups, especially those that offer enterprise phone services. Your data is backed up regularly, so the intern or clumsy sales person cannot delete some vital part of your business data.
It’s backed up because it’s not a case of if something is deleted accidentally, but when it is.
1 – Your Business Will Make Money
There are no other reasons to switch to unified communications that will ever outweigh this simple and overarching benefit of U.C. It will increase your bottom line, period. Not only does U.C. cost less, but all the advantages mentioned above will improve overall profits. Happier team, better client services, efficient access to data and increased productivity. That all points to more profits.
Ready to learn more? Call one of our unified communications experts at 855-345-7464