Communication – The Reason Your Small Business is Failing

96% of small business fail within 10 years; 70% within 5 years and 20% in the first year of operation. One of the most frustrating reasons small businesses fail is communication. How about this for a head scratcher: almost 20% of all small business fail simply because they ignore their customers.

If you aren’t communicating with customers you are going to fail. Seems logical, enough doesn’t it? But still small businesses ignore customers which eventually leads to them shutting their doors. How is this happening, and more importantly why is this happening? The most important question is how can we stop this from happening.

The small business phone provider you choose can make all the difference here. It could mean the difference between a success and failure.

Prioritize Customers

The reasons why small businesses fail is a lack of fundamental understanding of clients. The ability to prioritize clients is a skill and one that not everyone has. Finding a small business phone provider that allows you to set rules and define client relationships would really make all the difference. I wonder who offers services like that? (Hint: We do. Us. RingByName. We offer those services).

Features That Promote Communication

RingByName is a small business phone provider that aims to put the care back into customer care. Our Judo is strong!

• Voicemail to email. Get your voicemails emailed to you so you don’t miss a thing.
• Call Reporting & Analytics. Get the full picture of your customer communication. When do you experience the highest call volume? Which clients chew your ear off for the longest? Use that info to anticipate your customer’s needs.
• Virtual Receptionist. The receptionist is real by the service is virtual. A trained professional who speaks multiple languages, greets clients by name, and transfers them to the correct department without having to as more than once.

Give us a call today to avoid becoming a statistic.