That’s why we built RingByName QSpace™.
QSpace gives managers and supervisors a real-time view of what is happening across their communications environment, all from one intuitive dashboard.
See which agents are available, who is on a call, who is on hold, who is unavailable, and even when a device has gone offline. More importantly, managers can take action in real time.
A customer has been waiting too long?
A VIP caller needs immediate attention?
An agent becomes unavailable?
A department needs to be alerted?
With QSpace, managers can respond immediately including dragging active or holding calls to another available agent and broadcasting messages to teams when necessary.
And because QSpace is customizable, managers can create the view that makes the most sense for their operation whether they are managing a small team or hundreds of agents across multiple departments.
This is what we believe a modern communications platform should do:
Not just tell you what is happening.
Give you the visibility and control to do something about it.
QSpace is another example of how RingByName goes way beyond a business phone service to help businesses improve productivity and, most importantly, deliver a better customer experience.
#RingByName #QSpace #ContactCenter #CustomerExperience #UCaaS #CCaaS #BusinessCommunications #CallCenter #CustomerService
