Everyone is always talking about the cloud nowadays. Photos in the cloud, backup data to the cloud, cloud-based CRM, cloud-based phone system, the list goes on. If everyone is talking about it, it must be important, right? This is one of those instances where that is true. A cloud-based phone system for small business saves your company both time and money down the road. How? Ask and you shall receive.
Add and remove lines and features with ease
Is your business growing? Do you have a busy season where you staff doubles? Want to maximize your customer service response time? With a cloud business phone system, you can make changes to your capabilities quickly and easily. Create additional extensions for new employees, add call groups during busy season so multiple extensions ring for incoming calls, and improve the holding experience for your customers.
Stay consistent and available
You can talk to your clients during a hurricane. Ok, maybe that’s a bit of an exaggeration, but technically, you probably could. A cloud-based phone system allows your employees to remain connected whether they are in the office or on the go. If your team travels frequently for work, they won’t miss those pivotal calls that could turn into sales. If there is bad weather that closes your office, your employees can keep in touch with clients from home. Your business will keep running smoothly no matter what comes your way.
Better customer service
Not only will you be around for your customers more often, you can provide better and more direct service to them. You can create custom greetings with a virtual receptionist that highlight upcoming events, promotions or frequently asked questions. You can also help your customers find the department they are looking for without spending too much time on hold.
Be more efficient and save your team time
Instead of waiting for phone lines, features or problems to be fixed by the phone company, your IT team can make fixes instantly in your cloud business phone system. Your employees can create trouble tickets, see call analytics and more. Spend your time on calls that make an impact on your business.
Integrate with tools you already have
A cloud business phone system makes your life easier because it integrates with the cloud CRM solutions you probably already have. If you don’t, you should call us (shameless plug 😊). With RingByName’s cloud CRM solutions and cloud-based phone system, your business can take over the world. Call us today to learn more about our innovative cloud-based phone systems and cloud-based CRM solutions.
Sources: https://smallbiztrends.com/2016/05/top-10-benefits-switching-cloud-based-phone-system.html
