If you’re new to PBX Phone Systems, we at RingByName are here to answer some of the following questions and help you decide if it’s the right phone for you and your business.
How do PBX Telephone Systems Work?
PBX (or Private Branch Exchange) is a type of private telephone network designed to communicate internally – within a single company, and externally – with the outside world. PBX connects these systems to PSTN, VoIP Providers, and SIP Trunks, and although these systems usually have computers that manage all the calls, some companies still use a human operator to switch the calls manually.
What Is A PBX Phone System Used For?
PBX phone systems are typically used by businesses for internal communication between the co-workers and employees since it allows you to have more phone devices than physical phone lines (PTSN), which is a great way to make free calls between users within a business. It also provides other useful features that include:
- Call recording
- Interactive voice menus (IVRs)
- Call queues
Main Types Of PBX Phone Systems
VoIP PBX uses VoIP (Voice Over Internet Protocol) technology to make both internal and external calls. This system is designed to turn phone calls into data packages which are then sent and received via a computer network.
VoIP PBX is a much cheaper option compared to a traditional PBX system that uses regular landlines as it provides a company with an opportunity use the same network for both phone calls and data. This network uses a central server, while the phone lines use software or hardware to connect to the server.
Virtual (Hosted) PBX
Virtual PBX uses another company to outsource the exchange without setting up their PBX phone system inside the company’s building. This is a great option for a business that doesn’t want any of the equipment on-site. As far as the whole PBX experience is concerned, everything works the same, while there are even some handy advantages:
- You can have as many lines as you need, there’s no physical limitation
- You can easily add more lines whenever you need new ones
Centrex (Central Office Exchange)
Centrex is a phone system similar to PBX, but it relies on the local phone company. You pay for the central office exchange services and the phone company simply reserves part of its network for your business. The equipment can be both on-site and off-site, just like with PBX.
How Can You Secure PBX And VoIP Systems?
Any phone system that uses the Cloud for its hosting services must be well secured, so your data remains safe at all times. Here are 5 crucial security measures you need to take to secure your PBX or VoIP systems:
- Strong passwords
- Perform backups on a regular basis
- Keep track of the call history on your system
- Consider using security software
- Consider using firewall
We hope we’ve helped you understand PBX better. If you have any questions about telephone systems and networks, or the services we at RingByName provide, feel free to contact our team or leave a comment in the comment section below.