It goes without saying that your product and the quality of the services you provide are your main asset when it comes to winning over new customers. However, one mustn’t forget about those little and seemingly unimportant things that make a company stand out – like your voicemail greeting message. In some cases, your voicemail greeting will be the very first point-of-contact for your potential clients, which is why knowing what to say in a voicemail greeting is quite important and you should use it as a great opportunity to make a positive first impression.
Often, something as easy and as trivial as coming up with a voicemail greeting can be a huge pain in the neck. Nothing you think of sounds good enough; your greeting message is too long; it doesn’t provide sufficient information, or it isn’t as clear and as concise as it should be.
This is why we at RingByName decided to give you a few simple tips to help you create a professional voicemail greeting:
What Do You Say In A Voicemail?
There are 4 basic aspects, or qualities, that any proper voicemail greeting message should possess:
- Validation
- Information
- Motivation
- Length
Validation
You must make sure your caller gets the validation in the form of the following two sentiments: a warm thank you for your call, or an apology for missing that call.
Information
Your caller should get all the necessary information, including:
- Did they reach the right office/company/person?
- Is there a possibility of leaving a message?
- What are your office hours?
- Is there another, perhaps more expedient way to reach you? (email, additional phone number, social media)
Motivation
If a person is calling you or your office, that means they are interested in doing business with you, which means you must not fail to take advantage of this opportunity. Once your potential customer reaches your voicemail, you will be in the position to either win over or lose that potential client. You must play your cards right in order to motivate and persuade your caller to leave a message so you can win over their trust. This can be done with a professionally composed voicemail greeting that will turn their call into your revenue.
Length
This is a tricky one. You definitely don’t want your voicemail greeting to be too long, but it needs to provide all the useful information your caller and a potential customer needs to reach you or your business. Lengthy greetings tend to drive customers away, so make sure you keep it short, concise, informative, and pleasant. Note: optimal length is between 10 and 30 seconds.
Voicemail Greeting Templates
What you say in a voicemail greeting message, and its very tone will depend on your industry. If your line of work allows a little humor to step in, by all means, make your greeting fun and witty. On the other hand, if you want to stay on the safe side, go with a straightforward and professional message.
Here are 3 good examples you can’t go wrong with:
- Hi. You’ve reached ______ (your name) at ______ (your business). Please leave your name, number, and a brief message, and I will return your call as soon as possible. Thank you for your patience.
- Hi. You’ve reached ______ (your business). We’re sorry, but we are unable to answer your call at the moment. Please leave your name and your number, and we will get back to you as soon as we can. Thank you for your call.
- Hello. You’ve reached ______ (your name) at ______ (your business). Thank you for your call. Unfortunately, we are pretty tied up at the moment, and we apologize for the inconvenience. Please make sure you leave your name and number, and we will return your call shortly.
We hope you’ve found these voicemail tips helpful! If you have any questions about this topic or our services, feel free to contact us at RingByName, or leave a comment in the comment section below.
