Human capital is of utmost importance for business organizations. Without this important human capital, any business would certainly collapse, whether or not this critical component is comprised of employees or customers. While this capital is so critical, you can’t always keep your customers accountable or direct their various behaviors. However, you can help direct your employees and keep them accountable with the proper employee monitoring systems in place for your business.
What are the pros and cons of employee monitoring? Are there any negative effects of employee monitoring? These are questions that should be running through your mind if you haven’t enacted the proper systems to monitor your work force’s actions and performance. This is the primary reason that so many companies use employee monitoring as a key benchmark to determine their productivity. The use of proper employee monitoring also allows you to pinpoint problem areas in your company and properly fix them.
As a result of these concerns, most business enterprises enact some to many forms of employee monitoring within their organizations. This includes the real-time tracking of tasks through time management software, the use of computer monitoring software to make sure that employees stay on task at their workspaces, team coordination software to ensure that teams don’t leave any details unattended and customer relations management systems to help manage the many complex interactions that occur between your teams and your customer/ clients.
Do you know if you are using the best employee monitoring systems for your company? Luckily for you, RingByName offers several different options to show you how to monitor employees performance at a more effective level than many of the industry standards.
Let’s take a look at a few of these options below:
RingByName Call Presence
At RingByName, we created a visual employee monitoring system that makes it incredibly easy and intuitive to literally “see” your phone system and the statuses of all the agents of your team in real-time. Our RingByName Call Presence service allows you to have a clear, real-time view of the statuses of all the telephones with the use of colorful tiles while also being able to easily monitor the phone status of any employee and launch calls to them.
Using our RingByName Call Presence system, you can now instantly monitor how many calls are on hold and how many call center agents are available. This type of employee monitoring can help your business quickly gauge and correct staffing levels appropriately within its call centers.
RingByName CRM Reports
With the use of our software, RingByName offers some of the most detailed CRM reports possible. Using them consistently will show you why employee monitoring is so critical for your business. You will be able to see every detail of every lead coming into your company and also how your employees are dealing with them. This will allow you to improve your sales and customer relations processes to a greater degree.
The new advanced Enhanced CRM with CRM Reports is available as an addition to the contact management solution that RingByName™ already provides. CRM licenses can be purchased for only those users that require access to the CRM data. Priced at only $9.95 per license, RingByName Enhanced CRM is priced at just a fraction of other CRM solutions.
Are you still concerned or confused about pros and cons of employee monitoring? There’s no need to worry! If you want to know why employee monitoring is good or need any kind of help improving or managing your business, please contact us any time at RingByName at https://www.ringbyname.com/cta_english/ and fill out the form there!